Maintenance

I start by conducting a thorough and detailed review of every critical component of your property, which enables me to either manage your property maintenance – either fully or in part – on your behalf.
I get to know your property – for example where your manhole covers are, where the toilet isolation valves are located (or if your toilets don’t have them), where the boiler repressurising valves are, and where potential issues are likely to occur, such as misaligned guttering, loose tiles etc.
All this information is entered into a database and can be passed on to repair contractors when necessary, saving you time, potential miscommunications and duplication. This information is also accessible to you and your tenants via a dedicated app.

Tenant Communications

Each tenant has access to an app which, in addition to showing practical information as outlined above, also enables them to log issues including maintenance issues and behaviour problems with other tenants. The app also contains a Property and Appliances User Manual and an AI chatbot that allows them to get answers to specific questions about their property.
If your tenants need to speak to someone about an issue, they can optionally contact me via Whatsapp, or speak to you direct.
You can also have an optional dedicated tablet ‘kiosk’ fitted in a communal area that allows quick access to important information such as emergency contacts fire escape maps etc.

HMO Licence Compliance and Legal Issues

You have access to a dedicated dashboard that allows you to monitor the progress of all issues connected with your property and tenants. Since all issues are logged in detail you have thorough evidence in the event of legal disputes and when communicating with your council’s HMO Enforcement Officer.